If you like variety and a job that involves planning, making decisions and working with people, then this career may appeal to you. Let’s meet today’s guest: the retail manager. Hi, I’m Viviana. Hi! I’m Sam. Welcome to Valhalla Pure. Let me show you around. Thanks! My name’s Sam Baio. I am a retail owner and manager of Valhalla Pure Outfitters in Nelson, B.C. My job is management of inventory, management of staff, and selling inventory to the public and our customers that come in the store. Typically, we open the store around nine thirty in the morning, so we’re here about nine a.m., getting the lights on and turning on the computers, getting the tills going, making sure the store is tidy and making sure that customers are taken care of well. The day would go to about six p.m. on a daily basis, so it’s about, you know, eight to nine hours a day. There’s certainly some overtime that comes up. We do staff meetings once or twice a week, so there’s definitely some overtime involved with that. All you really need is a high school education to get into management, as long as you have the drive. You can also find lots of courses that you can take, that would lead you into becoming a better manager. Once you start getting into the next level, you can take it a little further. You might go on to be a rep for a company and do sales. You may even start your own shop and own your own store. Most people come in and see the facade of really what you’re doing. It looks nice and easy and really fun, but there’s a lot of hard work that goes into the background of it, that people don’t see when they come into a store. That’s incredible. You guys have so much inventory. It’s amazing that you’re able to keep it all organized. Well, that’s definitely a big part of our job as retail managers. We get the best products for our customers, so they get on the next adventure. Over the past 20 years, retail has definitely morphed into a very different animal. How I’ve seen the industry change, is with online business. So, you’re dealing with computer sales and you’re also dealing with people coming in your store on a physical basis. We have a retail operation online that really helps our brick and mortar locations do well. Managing the schedule is certainly a large task. You know, here we have about 12 people. We’re open seven days a week, and we only close the shop two days a year, so we have to make sure that we fill all the different shifts that we have. You need to work well with the team. You need to guide the team in the way that you would like to run the business. You may need to deal with a tough customer here or there, and you have to be on your best to make sure you’re very professional. So, I’m a customer. I’m coming in. I’m not an outdoorsy person. I need a backpack. Help me. Okay. So, what I have here, is a very lightweight backpack, so it’s going to feel very good on your back. Great, and orange is one of my favourite colours. All right. Most rewarding things in retail management are sometimes the small things. Somebody might come in with a product that failed them, and then you can turn that situation right around, and you know that that person is pretty happy and you know they’ve had a good experience. And at the end of the day, you go home thinking, wow, that was really rewarding day. I felt really good about going to work today. I think the best place I could ever give to somebody who would like to get into retail management, is get a job in retail. Figure out if you like it—that would definitely test the waters, certainly lead you into the management position. I have a long history of retail management. It’s in my blood. It’s something I really enjoy doing—that’s what brings me here, and that’s what got me into this position from the beginning. When everybody works as a team and you’re patting them on the back and you know they’re doing a great job, and that’s my favourite part of this job, for sure. Sam, thanks so much for showing me around. You have a great store. I’ll be back. Great, thanks for coming. Once again, I’m Viviana with Career Trek, reminding you that this career could be yours. We’ll see you next time.