Welcome to Leroy Merlin store in Barnaul, Russia! Every day we do our best to get closer to our client, to do that, we created a whole set of different projects! Greeting every client from the first seconds in the store a Client gets our attention, smile, and assistance. We help our clients with navigation and set them in a good mood. VOTE BUTTONS And to evaluate that mood, we use the ‘Vote buttons’ in every sector of the Leroy Merlin store. Thanks to them, we see if our customers are satisfied with the work of our sales consultants, and what to aspire for in the future To save our customers’ time, we designed a “Staff Calling System” using a Pager bracelet. It’s a very fast and convenient way to call a sales consultant to the sector. Also, our client can use a ‘Cashier Call Button at the Delivery’, just in a couple of minutes, a customer will be served by an additional cashier. In particular, our clients appreciate the “Store Director Phone” project. Every customer can contact the Store Director directly by dialing his mobile phone number or using the fixed phones installed in the Store. The Director responds directly to any questions and of the clients. thanks to what he always knows what is going on in the Store There is another project that involves the Director personally “100% answers to the customer reviews on Flamp, by the Store Director.” Our customers are active on Social Media, and the Store Director personally replies to all their reviews on Flamp Such service never existed before in Barnaul A unique project for us , ‘Accompanying deaf and mute clients with the help of sign language’. For this project we to collaborate with the Russian Association of Deaf people, now those people who have hearing and speaking issues, can get a consultation on our products and services from a member of our team who knows the sign language For all our beloved clients we created a comfortable place in the “Connected Cutomer Zone”: it has a comfortable sofa and convenient coffee tables with Wi-Fi and chargers for any mobile devices. Videos from our “DIY school” are broadcasted on the screens. Clients can discover our website and the e-catalog, participate in a survey “mini T4” scan the QR codes to find us on VK and Instagram, flip through our “Solutions & Ideas” catalogues for each sector. We talk about the personnel who work in our store, through the “Photos of the team in each sector” project. We get one more step closer to the Client through the personalization of every staff member. Being close to our client defines our main direction in all the projects we create. Every client is important for us!