Viapost is a major logistics player for businesses in both e-commerce and retail sectors. We provide our customers transportation solutions that range from transporting a single pallet to a full truck load. We also provide global transport management solutions. Today, Viapost has 7 transportation agencies, 20 logistics platforms and a little over 200 customers. Like other 3PLs, we encounter some issues working with chartered carriers who can themselves subcontract all or part of their transport operations. It is therefore very difficult to track and capture this information, especially in real-time. For example with Kiabi, one of our biggest customers, the company asks us to accurately measure delivery times at their Italian stores. We previously worked with an SMS solution that required the driver to send information by phone and we faced major challenges to retrieve the information in time. We had reliability and delay issues thus not allowing us to properly monitor the quality of service. We met Shippeo and the team presented its solution which seemed very simple and easy to implement. The solution was user friendly and this was paramount to us since we wanted to use a solution that was not too complex for our carriers and easy to grasp for the drivers. It allows us to collect reliable data and to automate the monitoring of the deliveries. It also allows us to be informed in case of a dispute at delivery. and also to trace all the PoD (proof of delivery) which certify the deliveries in real-time should our client need additional information. Shippeo really makes drivers’ lives easier since the geofencing system directly pushes information when the drivers reach the delivery sites. Drivers simply have to validate the information and do not need to think about sending an SMS or make a phone call. Now the drivers only have one validation to make on a solution that is very simple to use. In only a few weeks we were able to implement Shippeo on the Italian perimeter of Kiabi. We very quickly improved our service rate (OTIF) which rose from 97% to 99.5% in a few months and we really brought a great level of satisfaction to our client.