Coordinating a mobile workforce is the essence of field service management. The hard work of your employees involves many moving parts ….where there’s plenty that can go wrong… …or in fact, horribly wrong. That’s why field service management benefits from streamlining that reduces task complexity, introduces predictable work conditions and speeds up tedious processes. Namely: automation. At Comarch, we do it right. Comarch FSM centralizes separate ticketing systems, committing significant actions faster and easier. It’s especially valuable for companies such as telcos, which manage big data and work with siloed architecture Automatic dispatcher lies at the heart of Comarch Field Service Management. It’s an intelligent module that optimizes the workflow, reacts in real-time to changing environments and suggests the best course of action. It can automate schedule preparation and task allocation, prioritize certain jobs and match them with employee skillsets, or optimize travel routes and reschedule existing appointments. How does this process look when done the traditional way? Once the customer places an order, the back office employee has to identify the people with the right skillset… …and start over once the customer inevitably reschedules. With Comarch FSM, you can now automate the whole process. The Automatic dispatcher analyzes the available resources and suggest the most optimal course of action. While an easy to manage FSM app helps your employee along the way to improve client relationship and provide necessary technical documentation. Save time and money for you and your clients!